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Text Messaging for Contact Centers and Call Center

How To Improve Your Business's Customer Satisfaction

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How Call Centers Can Use Texting

Open Discussion

When a customer or job site needs information quickly, texting is the best way to deliver. Texts are sent from those two parties to you in no time at all and you can respond easily using our dashboard.

Let Texting Do The Work

Rather than having a customer call and wait, they can instead use texting to free up their time and your time. When the customer sends in a text, our system can automatically respond and direct the customer where they need to go.

Great For Customer Satisfaction

This means that when you need feedback, texting can get it done. Send out a blast text message to thousands of clients, all at once, and get feedback on how your service is working. surveys by text message make them far more likely to be filled out,

TXTImpact Texting Features

Picture Messages

With picture messages, you can better serve both your customers and your workers. Rather than only receiving this message on your phone, the message can also be received on our dashboard or mobile app.

Automatically Respond

Much like the case above, customers should no longer have to wait on hold to be helped. They should also be able to use a service that they're comfortable with. Texting offers both of these things while also doing so automatically.

Two Way Conversations

Sometimes a personal touch is all a customer needs to feel like they have been cared for. By putting a real human at the other end of text inquires, your company has the ability to serve them properly in a way that is also convenient.

Why TXTImpact?

TXTImpact has been a leading SMS Service provider since 2006. With reliable and intelligent programs, we help you send as many texts as you need in as short of a time as possible.

Our program's dashboard is simple and takes no time at all to learn. You are encouraged to take advantage of all the SMS services we provide and are free to utilize them to impact your customers in a fulfilling way.

If you're looking for a service that you can trust and will take your business to the next level of marketing, you're looking for TXTImpact.

Ready to get started?

Contact us or sign up for a free trial now.

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